The Latest from Kristy-Lee

One of the most common, and annoying, challenges we face as business owners is when we have a staff member who is frustrating us! Sound familiar?

It takes up headspace, energy, time, and ultimately distracts us from focusing on more positive actions and activities in our business.

It Can be Subtle

Often, we can clearly identify why we are so frustrated, but sometimes it more subtle, and even hard to put your finger on, and these are the trickier situations to manage. When we are clear on why we are frustrated, we can talk to the employee, articulate the problem, state what needs to change and work on a path forward. Whereas when the issue is more subtle and difficult to identify, it’s hard to know what to do. What ends up happening is the frustration builds, and often we lose sight of what we originally were reacting to, and everything starts to frustrate us when it comes to that team member.

The Importance of Clear Expectations

Fundamentally, when we are...

When managing staff tests your grip on reality

Put a group of strangers together in a room. Give them some constraints and take away certainty. See what happens. This is essentially what happens in many workplaces where strangers haven’t been nurtured into a team cohesively and consistently. Leave a dysfunctional team alone for long enough and you might eventually think you’re living within a horror story!

This is why leaders are so important in the workplace. The role and responsibility of leaders are to nurture their team members. It’s also to catch any issues that start out as weeds before they take firm root in company soil.

But how do you know when you, the leader, are the problem?

As leaders, it’s easy to absolve ourselves immediately and look outward for the issue. And sometimes it is an issue with a system, a process, a situation and another person. Sometimes it could be you. Developing a healthy sense of self-accountability is...

We all know the feeling, we’re losing sleep, we’re avoiding the person at work, we’re angry, frustrated and tearing our hair out. We have an employee who is not performing, not showing up how we want them to at work or behaving in a negative way, a way that isn’t sitting right with you.

We can’t always quite put our finger on the exact issue, it’s just not quite right, but it’s wrong enough to be consuming our time and attention. Or maybe it is more obvious, but we feel like we’re going over the top if we bring it up – we don’t want them to feel like we are micromanaging them or pulling them up for something that feels petty and insignificant (yet the fact that it’s consuming our time and attention does in fact mean that at some level it is significant to us).

So, we tolerate it, whether it’s behaviour, attendance, performance or something else, we tolerate it. We think maybe it’s not that...

No less than once a week I’ll get a call, or question online, that goes a little like “I have a problem with a staff member, they are getting their job done but they aren’t being a great team member, I can’t quite put my finger on it but every time I raise an issue with them they have an excuse, there is always some reason things haven’t gone to plan”. Does this sound familiar to you? Have you had someone like this on your team before?

Sure enough, after a few questions my typical conclusion is – you have someone who is below the line. What line? Great question!

The Above the Line – Below the Line Framework

I first became aware of this framework probably about 15 years ago, I’d heard about it conceptually but when I really noticed this as a powerful framework for teams when I worked with a business who really embraced the concept so much that their team used the language in their day to day operations – this is when...

As business owners and leaders, we often find ourselves spending our entire day dealing with people, managing their needs, and navigating the complexities of teamwork.

But what happens when we slip into the mindset of a non-boss boss?

When we started our journey into entrepreneurship or embarked on our careers, we may not have anticipated that managing people would consume so much of our time.

Yet, as business owners and leaders, we often find ourselves overwhelmed by the responsibility of dealing with our team members.

The desire to avoid conflict, lack of clear direction, and the tendency to please everyone can push us towards becoming a non-boss boss – and there are clear reasons why this is ineffective for you, your team and your business or organisation.

Understanding the Non-Boss Boss Mindset

The non-boss boss is characterised by a hands-off approach to leadership. They avoid conflict, lack clear direction, say yes to everyone, and struggle to...

Why are planning sessions so crucial to your team?

There’s a reason why Simon Sinek’s Start With Why upended the world of leadership and business when he hit the mainstream with both this talk and the book.

For a long time, the focus in the workplace was on outcomes without connecting their people to the why of those outcomes. We soon realised by using Simon’s framework, that connecting people to the core of why the business exists and exactly how their role impacts the world created stronger relationships, better outcomes, and more innovative thinking.

A fundamental aspect of connecting your people to your business why is running effective team planning sessions. From this connection grows a rich dynamic for your team – but without a well-structured planning session you could be missing out on leveraging the best from your people.

People want purpose.

People want clarity.

People want to belong.

Understanding these driving motivators, and...

Why are planning sessions so crucial to your team?

There’s a reason why Simon Sinek’s Start With Why upended the world of leadership and business when he hit the mainstream with both this talk and the book.

For a long time, the focus in the workplace was on outcomes without connecting their people to the why of those outcomes. We soon realised by using Simon’s framework, that connecting people to the core of why the business exists and exactly how their role impacts the world created stronger relationships, better outcomes, and more innovative thinking.

A fundamental aspect of connecting your people to your business why is running effective team planning sessions. From this connection grows a rich dynamic for your team – but without a well-structured planning session you could be missing out on leveraging the best from your people.

People want purpose.

People want clarity.

People want to belong.

Understanding these...

The Importance of Intentional Planning

As a business owner, it is crucial to approach the planning process with intentionality and avoid doing things for the sake of it. Setting clear goals and objectives for the team and allocating resources accordingly is critical to the success of the year. By planning ahead, you as the business owner can ensure that your strategies are aligned with your vision and avoid any unnecessary detours (or those pesky shiny objects!).

Creating Space for Effective Planning

For me personally, effective planning requires space. If I am going to plan effectively, it’s important that I create space and step away from the day-to-day work.

Personally, I prefer to plan in a different location, away from her usual working zone. This change of environment allows for more creative thinking and a fresh perspective. I really believe that by breaking away from routine, business owners can tap into their creativity and think outside the box. It is...

Ever heard the saying ‘you can’t pour from an empty cup’? If you have, how much attention have you paid to it? If you’re like me, and many other business owners and entrepreneurs I know, you’re pretty good at putting your head in the sand on this one, think it doesn’t apply to you, and, most likely, think it’s extraordinarily selfish to even consider the fact that perhaps looking after yourself needs to be a priority.

I was the ‘poster child’ for over working.

Here’s the thing, like many of you, I spent my career, and my life, looking after everyone else first. Squeezing in time to replenish my mind, look after my health or do anything for my mental wellness was at best just that – squeezing it in around everything else. And by the most part that was a pretty successful approach. I had a thriving, fast growing and successful business, everyone was well looked after and life was good. I was juggling all of the...

In today's fast-paced world, rest is often overlooked or undervalued, especially by entrepreneurs and business owners.

However, rest is not just about getting enough sleep; it encompasses various dimensions that contribute to our overall well-being and productivity. In this article, we will explore the concept of rest and delve into the seven types of rest identified by Dr. Saundra Dalton-Smith. We will also provide practical strategies for incorporating different types of rest into your life, helping you unlock your full potential as an entrepreneur.

Understanding the Importance of Rest

Rest is more than just a luxury; it is a necessity for entrepreneurs and business owners. Research has shown that adequate rest is crucial for productivity, creativity, and overall well-being. By neglecting rest, we risk burnout, decreased cognitive function, and compromised decision-making abilities. Recognizing the significance of rest is the first step towards achieving a healthier and...